Dispatcher

Summary

Job Title Job DescriptionKey Responsibilities Greet customers in person and over the phone in a professional mannerAssist customers with parts, service requests, scheduling, and general inquiriesPrepare work orders, invoices, and service documentation accuratelyDispatch service technicians, drivers, or mobile units based on customer needs and job priorityCoordinate communication between customers, technicians, and shop personnelMonitor job progress and provide updates to customers as neededSupport counter sales by identifying customer needs and recommending appropriate products or servicesHandle cash, credit card transactions, and other payment processing as neededMaintain organized records of service calls, sales tickets, and dispatch activityHelp keep the front office and counter area clean, organized, and professionalQualifications Previous customer service, dispatch, counter sales, or administrative experience preferredStrong communication and multitasking skillsBasic computer skills and ability to learn shop management or point of sale systemsStrong attention to detail and accuracyAbility to work well in a fast-paced environmentProfessional attitude and dependable work ethicKnowledge of tires, automotive service, or commercial service operations is a plusPhysical Requirements Ability to sit, stand, and move throughout the workdayAbility to occasionally lift up to 25 poundsAbility to work in an office and shop environmentWhat We Offer Competitive payBenefits package availablePaid time off401(k) with company matchOpportunities for growth and advancementTeam-oriented work environmentWhy Join Southern Tire Mart? Number one commercial tire dealer in the U.S. since 2008Number one truck retreader in North America since 2007Number one North America commercial tire dealer since 2012Family-owned company with a culture of service excellenceEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Description

Job Title Job DescriptionKey Responsibilities Greet customers in person and over the phone in a professional mannerAssist customers with parts, service requests, scheduling, and general inquiriesPrepare work orders, invoices, and service documentation accuratelyDispatch service technicians, drivers, or mobile units based on customer needs and job priorityCoordinate communication between customers, technicians, and shop personnelMonitor job progress and provide updates to customers as neededSupport counter sales by identifying customer needs and recommending appropriate products or servicesHandle cash, credit card transactions, and other payment processing as neededMaintain organized records of service calls, sales tickets, and dispatch activityHelp keep the front office and counter area clean, organized, and professionalQualifications Previous customer service, dispatch, counter sales, or administrative experience preferredStrong communication and multitasking skillsBasic computer skills and ability to learn shop management or point of sale systemsStrong attention to detail and accuracyAbility to work well in a fast-paced environmentProfessional attitude and dependable work ethicKnowledge of tires, automotive service, or commercial service operations is a plusPhysical Requirements Ability to sit, stand, and move throughout the workdayAbility to occasionally lift up to 25 poundsAbility to work in an office and shop environmentWhat We Offer Competitive payBenefits package availablePaid time off401(k) with company matchOpportunities for growth and advancementTeam-oriented work environmentWhy Join Southern Tire Mart? Number one commercial tire dealer in the U.S. since 2008Number one truck retreader in North America since 2007Number one North America commercial tire dealer since 2012Family-owned company with a culture of service excellenceEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.