Housing and Homeless Services Program Manager*

Job Description:

Housing and Homeless Services Program Manager*

Description

The Job

The Office of Homeless Services (OHS) is seeking an experienced Housing and Homeless Services Program Manager* who isresponsible for overseeing daily operations and performance across multiple shelter and housing programs. The role ensures alignment with County priorities, monitors program utilization, Homeless Management Information System (HMIS) compliance, and conducts onsite evaluations to maintain safety, quality, and contractual adherence. The position facilitates interdepartmental collaboration, manages relationships with contracted providers, and serves as a primary liaison during community and interagency meetings. Additional responsibilities include supporting contract compliance, ensuring accurate data and required reporting, analyzing program trends, and assists with resolving complex issues.


Key Responsibilities include but are not limited to:

Program Oversight and Operations

• Provide daily operational oversight for multiple County housing projects and initiatives.
• Ensure all programs operate in alignment with County strategic priorities.
• Monitor program performance metrics, bed/unit utilization, and HMIS compliance, consistent with coordination described during the HMIS Bed and Unit Inventory Demo.
• Conduct onsite support visits to evaluate program quality, safety, and adherence to contractual requirements.

Care Coordination Leadership

• Lead cross-department care coordination efforts with the Department of Behavioral Health (DBH) (AJI, PACE, LTC), Transitional Assistance Department (TAD), Community Development and Housing (CDH) Department, Office of Emergency Services (OES), the County's Chief Executive Officer (CEO), County Counsel, and provider partners.
• Oversee referral pathways, client transitions between programs, and ensure timely delivery of services to support client stabilization and successful exits to permanent housing.
• Ensure care coordination workflows are organized, documented, and updated.

Interdepartmental and Provider Collaboration

• Facilitate regular coordination meetings with county departments-including TAD, DBH, CDH, and OES.
• Build strong relationships with contracted providers operating shelters, residential programs, and supportive housing sites to ensure adherence to standards, reporting requirements, and performance objectives.
• Serve as primary liaison between OHS leadership and external organizations during community meetings and interagency collaborations.

Contract and Compliance Management

• Support oversight of contract performance and compliance with County policies, state regulations, and funding requirements.
• Collaborate with DBH, County Counsel, the CEO, and procurement teams.
• Ensure programs maintain required documentation, outcome tracking, incident reporting, and adherence to Housing First principles.

Data, Reporting and System Coordination

• Oversee HMIS data accuracy, monthly reporting, bed-inventory updates, and utilization tracking-mirroring coordination reflected during HMIS Bed and Unit Inventory Demo.
• Review provider reports, analyze program trends, and elevate issues needing departmental or executive attention.
• Ensure timely submission of required reports for state/federal grants, internal dashboards, and program monitoring.

Leadership and Team Support

• Provide guidance and support to OHS staff working across multiple programs.
• Coordinate internal OHS strategic planning sessions and cross-team alignment meetings.
• Offer coaching, problem-solving assistance, and help staff navigate complex client cases or provider issues.

*Official Job Title: Program Manager
For more detailed information, refer to the Program Manager job description.

JOIN OUR TEAM & MAKE AN IMPACT IN YOUR COMMUNITY!

EXCELLENT BENEFITS

To review job- specific benefits, refer to:

Benefits by Occupational Unit (BbOU) Summary - Management Unit


Employee Benefits
Memorandum of Understanding (MOU)

CONDITIONS OF EMPLOYMENT

Pre-employment Process: Applicants must pass a background check, which includes credit check, DOJ Live Scan fingerprinting, DMV check, and physical exam including drug testing, prior to appointment.

Travel : Travel throughout the County is required. A valid California Class C Driver License is required to carry out the essential job-related functions of this position. Mileage reimbursement may be available at current IRS rates. A clean driving record and proof of automobile liability insurance must be maintained.

Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Candidates will be required to present their legal right to work in the United States prior to employment.

Minimum Requirements

Applicants must meet the following education and experience requirements:
Education:
A bachelor's degree in Public/Business Administration, Social Science, Psychology, Humanities, or a closely related field of study.
-AND-
Experience:
Three (3) years of full-time equivalent, progressively responsible professional administrative experience in a combination of the following areas: policy development and evaluation; strategic program planning, development, implementation, and evaluation; contract and grant development, administration, and monitoring; budget oversight; high-level research and data analytics; and interpersonal, public, and community relations. Experience must be obtained in a housing, homeless services, behavioral health, or social services program within a government agency, professional community organization, or closely related setting.

Experience must include at least one (1) year as a full-scope supervisor or manager over technical or professional staff. Experience may be concurrent.

Note:
Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education.

Desired Qualifications

The ideal candidate will possess a bachelor's degree and experience with the following:

• Program management, housing programs, behavioral-health service coordination, or homeless-services systems.
  
• Knowledge of HMIS, Housing First, crisis-response practices, and countywide care-coordination structures.
• Ability to coordinate large, interdisciplinary groups across county departments and provider networks.
• Strong communication, problem-solving, and relationship-building skills.
  

Selection Process

Examination Procedure:
There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire. It is to your advantage to provide detailed descriptions of your experience on the Application and Supplemental Questionnaire. Do not refer to a resume; it will not be reviewed.

Application Procedure:
Please complete and submit the online employment application and supplemental questionnaire by 5:00PM, Friday, August 7, 2026 .

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you need technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.

ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form within one week of the recruitmentfiling deadline.

Veterans' Preference: Eligible veterans, their spouses, or widows/widowers who are not current County employees mayreceive additional Veterans' Preference points. For details and instructions on how to request thesepoints, please refer to the Veterans' Preference Information .

For more important details, review the Applicant Information and County Employment Process .

Management Unit

San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

Please review the appropriate Summary of Benefits * for more information

Refer to the appropriate MOU, contact the County’s Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.

*Retirement benefits subject to change.

Closing Date/Time: 8/7/2026 5:00 PM Pacific

Salary:

$91,728.00 - $126,256.00 Annually