Senior Program Manager

Job Description:

Senior Program Manager

Description

Position Description

Tacoma Power is looking for a Senior Program Manager to join their Power Management team. In this role you will be responsible for developing and managing customer energy programs and pilots to meet Tacoma Power’s future conservation and capacity goals. The Senior Program Manager must be able to determine and finalize program delivery mechanisms and develop program implementation plans that translate strategy into an appropriate program scope with measurable business outcomes, risks, and change management plan. This will include extensive collaboration with cross-functional teams to guide the strategic alignment and functionality of the programs with utility and customer needs. The position will also manage existing incentive programs by overseeing project compliance, monitoring performance against energy-savings and budget targets, and maintaining accurate program records and reporting. The position represents Tacoma Power with customers, contractors, trade allies, and regional utilities, fostering strong partnerships that support Customer Energy Solutions’ mission to deliver reliable, equitable, and cost-effective energy services.

Responsibilities Include:

• Lead new program development. Manage development through stage-gate workflows
• Determine and finalize program delivery mechanisms and develop program implementation plans to identify program scopes, goals, risks, and constraints
• Establish cross-functional teams of subject matter experts (SME) and stakeholders, with the assistance of supervisors and managers
• Identify implementation team, change management needs, and SME support to implement programs
• Outline customer engagement, marketing, and communication plans
• Identify, escalate, and resolve issues across complex initiatives; drive decisions amid ambiguity using adaptive strategy and change management practices
• Establish KPls, effective reporting cadences, and governance processes to monitor program performance and process health
• Prepare executive-level presentations for approvals; align designs to strategic drivers and discrete business objectives
• Oversee customer energy projects to ensure they are completed in compliance with program requirements
• Prepare and maintain all correspondence, records and files as required
• Monitor project progress in relation to annual budget and kWh/kW goals.
• Inspect and approve New Construction conservation projects as assigned
• Integrate voice of the customer and equity considerations to ensure programs meet customer needs across commercial, industrial, government, institutional, and multifamily sectors
• Read, interpret and apply contract provisions, energy services technical specifications and federal/state program requirements as related to the development of new incentive programs

Qualifications

Minimum Education*
Bachelor's degree in engineering, construction management, project management or directly related field

Minimum Experience*
4 years of experience in energy conservation or energy programs

*Relevant education and experience may substitute for one another on a year-for-year basis

Desired Qualifications

• Experience writing/facilitating business cases, program plans, or managing large public professional services contracts.
• Intermediate to advanced Excel, data visualization, or SQL knowledge.
• Certified Energy Manager (CEM) or equivalent credential.
• Experience in Demand Response or broader Load Flexibility initiatives; familiarity with DERs and DSM tactics.

Selection Process & Supplemental Information

Apply

All interested individuals mustapply online and attach a resume and cover letter that includes major responsibilities and accomplishments related to the position.

Appointment is subject to references and passing a background check.
A Commitment to Equity & Diversity
At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all.
If you have a less traditional background, we want to hear about your transferrable skills and experience. We value a variety of perspectives and are excited to see what you bring to the table.

Tacoma Power
Tacoma Power is an almost 100% hydroelectric, municipally-owned public power utility, located in Tacoma. We serve approximately 180,000 customers as one of the three operating divisions of Tacoma Public Utilities, alongside Tacoma Water and Tacoma Rail. As one of the most livable, walkable cities in the country, you'll find that Tacoma is a great fit for all interests with places to bike, run, hike, and explore, the perks of a big city, and the charm of a small town.

Compensation & Benefits
Pay Details:
Annual Salary: $105,643.20 - $148,740.80

Employee Benefits | City of Tacoma

Get Assistance

For assistance with the application process or questions regarding this job announcement please contact the Human Resources office at (253) 591-5400 by 4:00 p.m. of the closing date of the job announcement.

For technical difficulties using the Neogov system, call the applicant support line at 1-855-524-5627 between 6:00 a.m. and 5:00 p.m. Pacific Standard Time. This will allow us to assist you before the job announcement closes.

Communication with the City of Tacoma

We primarily communicate via email during the application process. Emails from Tacoma.gov and/or governmentjobs.com should be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

Closing Date/Time: 6/2/2026 4:00 PM Pacific

Salary:

$105,643.20 - $148,740.80 Annually