Senior Tax Services Technician

Job Description:

Senior Tax Services Technician

Description

CAREER DESCRIPTION

SENIOR TAX SERVICES TECHNICIAN

Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

OPEN TO THE PUBLIC
This recruitment will establish an open eligible list that will be used to fill current and future Senior Tax Services Technician positions. The eligible list established may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.

DEADLINE TO APPLY

This recruitment will be open for a minimum of five (5) business days and will remain open until Monday, May 4, 2026, at 11:59 P.M. (PST).

Qualified applicants are encouraged to apply immediately.

TREASURER-TAX COLLECTOR
The mission of the Treasurer-Tax Collector (TTC) is to ensure safe and timely receipt, deposit, collection, and investment of public funds. Our vision is to implement best business practices which maximize value, minimize costs, and provide timely, accurate and courteous services to our internal and external customers. To accomplish our mission and vision, we strive to invest public funds in a manner that provides maximum security of principal and maintains the public trust; maintain sufficient liquidity to enable participants to meet their operating cash requirements; obtain a stable market rate of return throughout budgetary and economic cycles; invest resources to develop and maintain knowledgeable and competent staff; act in an ethical and professional manner while maintaining honest, respectful and open communications; and, streamline cashiering and collection processes to increase timely collection of public revenues for the benefit of Orange County citizens. The Treasurer-Tax Collector has an annual operating budget of $17.9 million with approximately 78 employees. The Treasurer also is an ex-officio trustee on the Orange County Employees Retirement System, managing over $19 billion and the banker for the community and school districts in Orange County.

Clickhere for more information on the Treasurer-Tax Collector.
Click here for more information on the County of Orange.

THE OPPORTUNITY
The Senior Tax Services Technician will provide customer service to customers at the public service counter, perform property tax collection services, provide property tax information to the public, and assist taxpayers with payment plans, penalty cancellations, tract/parcel map requests, and tax clearance certificates. The incumbent will manage and balance a daily cash drawer, acquire knowledge of general accounting processes and cash handling principles, and may act as a lead for employees in lower-level classifications.

Major duties and responsibilities of the Senior Tax Services Technician include, but are not limited to:

• Balancing and reconciling a cash drawer on a daily basis
• Providing courteous, high-quality customer service by responding to public inquiries or making appropriate referrals
• Collecting property taxes
• Auditing and reconciling payments posted to the Property Tax System (PTS)
• Reconciling property tax accounts between banking and various information system reports
• Preparing bank deposits for TTC and other County agencies
• Compiling and recording property tax financial transactions
• Interacting with the public and stakeholders to explain policies and resolve issues related to property tax collection
• Exercising appropriate judgment in answering questions and releasing information; analyzing and projecting consequences of decisions and/or recommendations.

CORE COMPETENCIES
The ideal candidate will have extensive knowledge and experience in the following core competencies:

TECHNICAL KNOWLEDGE | TECHNICAL EXPERIENCE

• Demonstrating thorough knowledge of operations, services, and activities related to property tax principles, practices, techniques, policies, and procedures; rules and regulations for processing and recording property tax financial transactions; and codes, forms, and laws governing property tax transactions.
• Knowledge of current tax methods, regulations and office procedures related to property taxes
• Understanding complex billing methods and regulations and explaining them to the public accurately and tactfully; locating, classifying, and interpreting a variety of complicated information for research purposes
• Responding to inquiries that involve searching tax records and providing clear explanations of regulations, policies, procedures, and legal requirements related to tax bills, tax liens, and credit issues
• Identifying errors or potential conflicts in tax bills or records and correcting or referring the errors to appropriate source
• Reviewing tax bills to determine amount due; provide information in valuation, accounting refunds, and exemption requirements
• Demonstrating solid experience using Microsoft Office (Outlook, Word, and Excel) and other software programs

CUSTOMER SERVICE

• Maintaining effective relationships with internal customers and the public
• Understanding and anticipating customer needs and demonstrating a commitment to meeting those needs
• Providing the highest quality service to the public by addressing concerns in a timely, accurate, and professional manner
• Presenting a positive and professional demeanor when speaking with others

ANALYSIS & PROBLEM-SOLVING SKILLS

• Demonstrating the ability to analyze tax records, identify discrepancies and resolve issues efficiently
• Exercising strong critical-thinking skills to evaluate payment records and tax disputes
• Interpreting complex policies and procedures to provide accurate guidance
• Accurately applying regulations, policies and/or procedures to solve various challenges
• Applying sound judgment when addressing taxpayer concerns

MINIMUM QUALIFICATIONS
Click here to learn more about the minimum qualifications for the Senior Tax Services Technician classification.

RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition.
Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

Written Exam | Multiple Choice (Weighted 100%)
A written test consisting of job-related questions will be administered. Candidates who pass this test will be referred to the next step. This is a standardized test and there are no study guides available.

Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Based on the Department's needs, the selection procedures above may be modified. Candidates will be notified of any changes in the selection procedures.

Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.

ADDITIONAL INFORMATION

EMAIL NOTIFICATION

Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in your application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .
FREQUENTLY ASKED QUESTIONS
Click here for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, contact Chisom Okafor at [email protected] or (714) 834-7312.

EEO INFORMATION

Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.

Non-Management Benefits
In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).

Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information

Click here for information about benefits offered to County of Orange employees.

Closing Date/Time: 5/4/2026 11:59 PM Pacific

Salary:

$52,145.60 - $70,220.80 Annually