Business Process Consultant

Job Description:

Business Process Consultant

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Austin Economic Development supports and recruits’ business to Austin through all divisions. Our mission is to promote a competitive, sustainable and equitable economy for all. In partnership with local businesses, creatives, and community organizations, we create jobs, support Austin’s cultural scene, and build inclusive prosperity citywide.

Job Description:

Business Process Consultant - Austin Economic Development

Purpose:

Responsible for providing project support to Department Directors and the Department Executive Team. Provides consulting services to process leaders and team leaders. Analyzes, and presents alternatives, makes recommendations and provides assistance for resolving business and technical issues confronting process leaders and team leaders in the areas of planning, performance measurement, change management, and periodic assessment review.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Leads multiple process improvement teams.
  
• Develops project work plans, project management and periodic assessment.
  
• Facilitates the development of stakeholder analysis and communication plans for process improvement teams.
  
• Identifies, collects, and researches to complete data analysis.
  
• Makes recommendations to project teams and recommends organizational change utilizing appropriate talent.
  
• Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets.
  
• Develops and improves models and methodologies for the department.
  
• Reviews and critiques the work of functional team staff.
  
• Communicates project and program information to all levels of the organization.
  

Responsibilities - Supervisor and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others.
  

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
  
• Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
  
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models.
  
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic.
  
• Skill in providing internal consulting services.
  
• Skill in project management methods.
  
• Skill in negotiation of projects and program initiatives.
  
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations.
  
• Ability to look at situations systematically.
  
• Ability to work independently and with teams.
  
• Ability to understand, interpret and apply detailed and complex information.
  
• Ability to manage implementation of recommendations.
  

Minimum Qualifications:

• Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job.
  

Licenses and Certifications Required:

• None.
  

Preferred Qualifications:

• Experience supporting or administering place-based economic development tools, including Public Improvement Districts, TIF/TIRZ, or similar district-based financing and investment strategies.
  
• Experience managing, coordinating, or analyzing public assets, real estate, facilities, or revenue-generating property portfolios.
  
• Experience improving business processes and coordinating complex projects across multiple departments or stakeholder groups.
  
• Experience analyzing operational, financial, or policy information and communicating recommendations to support strategic decision-making.
  

Notes to Candidate:

Position Overview:

The Business Process Consultant will support the Business Incentives and Expansion Division’s place-based strategies work by helping develop, manage, and improve initiatives that advance strategic investment in Austin’s districts, corridors, and public assets. Reporting to the Program Manager III overseeing Place-Based Strategies, this position will support implementation and administration of tools and projects such as Public Improvement Districts (PIDs), Tax Increment Financing/Reinvestment Zones (TIF/TIRZ) assessments, and management of City-related property and asset portfolios, including facilities and revenue-generating assets.

This position will coordinate across internal departments, external partners, and stakeholders to evaluate opportunities, improve business processes, support project delivery, and advance place-based economic development objectives. The role requires strong analytical, organizational, and relationship-management skills, as well as the ability to help translate policy and strategic priorities into implementable programs, projects, and operational improvements.

Salary Range: $71,630 - $90,980 annually

Hours: Monday - Friday; 8:00 a.m. to 5:00 p.m.

Telework opportunities may be available after an initial training period. Hours may vary and are subject to change based on department needs.

Staff eligible to telework must be in the office for at least 40% of their scheduled work week.

Location: 5202 E Ben White Blvd, Austin, Texas, 78741

Application Details:

• A detailed, complete COA employment application is required. It helps us to better evaluate your qualifications and will be used to determine your salary if you are selected for this position.
  
• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
  
• For each position, please describe your specific experience as it relates to the minimum and preferred qualifications.
  
• A résumé is required but does not replace a fully completed City of Austin employment application. Resumés will not be accepted in lieu of the online application. It is the applicant’s responsibility to ensure that all relevant and detailed work experience is clearly documented in the application to demonstrate qualifications for the position.
  
• When completing the City of Austin employment application, the work experience listed must include a month, year, and a verifiable Supervisor or Human Resources phone number.
  
• Incomplete applications will not be considered.
  
• Everyone who applies as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview.
  
• Use of AI is strictly prohibited to respond to the application and during the interview process.
  
• Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.
  

Additional Details:

• Austin Economic Development may close this job posting at any time after it has been advertised for seven (7) days, please apply as soon as possible if interested.
  
• If you are identified as a top candidate, verification of your education, which may include High School graduation or GED equivalent, undergraduate and/or graduate degrees, will be required.
  
• If you are selected as the top candidate for a position, we may contact your current and former employer.
  
• If you are identified as a top military candidate or a veteran, you must provide a copy of your DD-214.
  

Benefits:

• The City of Austin offers its employees a wide range of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.
  

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-05-11